To: Board of County Commissioners
Through: Philip Savino, Director and CIO, Information Technology Department
Prepared By:
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Victoria Simonds, Project Manager, Information Technology Department
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presenter
Presenter: Philip Savino, Director and CIO, Information Technology Department
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Subject:
title
1:45 PM *Request for Additional Funding for Enterprise Service Management System
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Purpose and Request:
recommended action
The Information Technology Department is requesting additional funding for implementation of the new Enterprise Service Management System (ESMS) which will provide a full suite of services for the County by replacing two legacy systems, Cherwell and Project Web Application, which are no longer available from the incumbent vendors as of September 30, 2026. The new system will provide comprehensive enterprise service management capabilities for the County, including IT service management, project and portfolio management and workflow automation. The system will also be used by the District Attorney's Office and the Human Services department to track case service related workflows.
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Alignment with Strategic Plan: Good Governance - Leverage technology to improve governance and service delivery.
Background and Discussion: In early 2026, the Information Technology Department issued an Intent to Negotiate (ITN) through BidNet Direct to identify a modern platform that supports comprehensive service management capabilities such as tracking requests regarding users' issues, managing assets, and portfolio and project management. The platform also provides advanced reporting and time tracking functionality to improve operational visibility and accountability. The vendor selection process included a written submittal, two rounds of demonstrations, and a final interview. The first demonstration focused on implementation strategy, and the second focused on technical capabilities. The final interview was conducted with t...
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