To: Board of County Commissioners
Through: Philip Savino, Director, Department of Technology
Prepared By:
prepared
Philip Savino, Director, Department of Technology
end
presenter
Presenter: Philip Savino, Director; Gartner Consulting
end
Subject:
Title
2:30 PM *HS Connects Capability Assessment Report
end
Purpose and Request:
recommended action
The purpose of this report is to inform the Board of County Commissioners (BOCC) about the findings of a comprehensive capability assessment conducted on the custom-developed application, HS Connects. The assessment aimed to identify the existing challenges, gaps, and potential future options concerning the continuation of the application's life cycle. By presenting a detailed analysis of the current state of HS Connects, this report will assist the BOCC in making informed decisions regarding the management and evolution of this critical application within the county's technology infrastructure.
end
Background and Discussion: Beginning in October 2014, DHS and IT partnered to create the county's Human Services Connects (HSC) software. This software enabled DHS to become paperless by digitizing all documents upon receipt, and workflows were built into HSC to ensure the correct document was sent to the correct staff member at the correct time. HSC has been an invaluable tool that assisted DHS in maintaining timeliness and accuracy since its go-live date in January 2015. As we embark on the journey forward with this pivotal application, critical decisions lie ahead regarding its future trajectory. HS Connects has a storied history of effectively processing resident applications for accessing essential services within Human Services. It has undeniably served as a cornerstone, contributing significantly to our achievements and fostering positive outcomes. Initially conceived to seamlessly process applications for residents in need of services, HS Connects has transcended its original scope, extending ...
Click here for full text